Privacy Strategy & AI Governance

As a global leader in the quick service restaurant industry, our client faced mounting pressure to ensure compliance with data privacy regulations worldwide. With thousands of locations spanning multiple countries, they were inundated with a backlog Data Subject Access Requests (DSARs) from customers seeking access to or deletion of their personal information. Despite implementing OneTrust and making changes to external systems, nonfunctional system connections and over-engineered processes led to operational inefficiencies and errors in request handling. Recognizing the urgency and potential regulatory risks, they sought LevelUP’s expertise.

As regulatory demands grow increasingly complex, organizations must prioritize robust data privacy compliance to protect their customers and maintain trust. For companies operating across multiple jurisdictions, like those in the travel and leisure industry, adhering to regulations such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) can be particularly challenging. When a leading travel and leisure company recognized the need to enhance its privacy compliance program, it turned to LevelUP for expert guidance and support in developing a comprehensive data mapping solution within the OneTrust platform. This case study outlines the steps taken by LevelUP to address the client’s compliance challenges and the successful outcomes that were achieved.