As a global leader in the quick service restaurant industry, our client faced mounting pressure to ensure compliance with data privacy regulations worldwide. With thousands of locations spanning multiple countries, they were inundated with a backlog Data Subject Access Requests (DSARs) from customers seeking access to or deletion of their personal information. Despite implementing OneTrust and making changes to external systems, nonfunctional system connections and over-engineered processes led to operational inefficiencies and errors in request handling. Recognizing the urgency and potential regulatory risks, they sought LevelUP’s expertise.