Privacy Program Development
A U.S.-focused retail organization required support developing a foundational privacy program aligned to emerging U.S. privacy regulatory requirements. The client needed a clearly defined governance model, supporting documentation, and a sustainable operating structure to ensure accountability and consistency across the organization.
Our Approach
- Identified applicable U.S. privacy regulations and compliance requirements.
- Designed a tailored privacy operating model, defining governance structure, roles, and responsibilities.
- Conducted a data mapping exercise to document personal information usage and processing activities.
- Developed a consumer data rights process, including workflows, supporting documentation, and guidance materials.
- Provided tools, documentation, and a procedural framework to embed privacy practices into day‑to‑day operations.
Program Outcomes
- A complete privacy program framework was established and implemented enterprise‑wide.
- Roles, responsibilities, and a formal governance structure were defined to ensure program accountability.
- Comprehensive data inventories were created, documenting personal data lifecycle flows for in‑scope processes.
- A compliant and repeatable consumer data rights process was developed with clear guidelines, templates, and step‑by‑step workflows.
